RETURNS & REFUNDS

At The Gallery Furniture & Gifts we want you to be thrilled by the quality and finish of every product you purchase and receive from us.  Cause let's be honest, you won't come back if you are in any way disappointed.

We strive to deliver you great value for money in each and every product we sell.

Every item is thoroughly checked and carefully wrapped for either postage or freight by our team.

Should you receive any goods with which you are not 100% satisfied please read the following Returns & Refund policy and contact us on (02) 6921 8851 seven days a week between 9am and 5:30 pm weekdays and 10am and 3pm Saturday and Sunday. We will not accept any goods back without prior consent.

1.  We allow a 14 day money back satisfaction guarantee on all our products from the date they are posted or freighted from our store.  If you are not happy, for any genuine reason, we will happily offer a refund or exchange.

2.  If the product you ordered arrived damaged, is faulty or not what you ordered, simply call us to tell us your problem and obtain a consent number, return it to us in the original packaging and we will refund the cost of the item plus the postage or delivery charges.

4.  If you decide you no longer want to purchase an item you have ordered and paid for we must be contacted by telephone immediately or within 24 hours. We will offer you a full refund on the cost of the goods providing the goods have not yet been sent by us.  If they have been sent, then a refund will be issued on the return of the goods to us.

5.  Delivery charges are NOT refundable once items have been posted or collected by couriers from us.

6.  All products returned because of a change of mind, must be returned at your cost and in the original packaging; unused, unwashed and in a resaleable condition.  Opened packages will not be accepted for refund.

7.  Please note despite our best efforts to accurately colour match illustrations and photographs, there may be variations in colour due to image reproduction and the resolution of your computer screen.  Please use colours as a guide only.

8.  As all our products are made from natural materials, you must understand that the variances of colour, surface and finish vary slightly from one product to another.  These are not flaws in the product or cause for concern about quality.  Enjoy that your piece is unique and reflects that it is often hand-made, from solid natural materials by skilled craftsmen.

9.  Please choose carefully when selecting quilts, bedding and pillows as we cannot offer a refund or exchange on these items due to health regulations.

10.  To arrange a refund or exchange, please contact us.  We can be contacted on (02) 6921 8851 seven days a week between 9am and 5:30 pm weekdays and 10am and 3pm Saturday and Sunday.

11.  On speaking with us to obtain consent for the return of products, we will quote you a RETURNS AUTHORISATION NUMBER which must be included with the return package.  We will not accept any goods back without prior consent.

12.  All postal returns should be addressed to:

The Gallery Furniture & Gifts, PO Box 196, Wagga Wagga  NSW  2650, Australia

As we do not keep or store any credit card information we will need to speak with you to issue you a refund. 

Please note:  We are unable to take responsibility of missing parcels and can only issue a refund when the goods have arrived safely at our end.  For the safety and security of the parcel you are returning to us, it is recommended you send it via registered post.